Terms of service

Last updated: June 2026

Welcome to Chess Queen's Aqua Pets (queensaqua.com). By accessing or purchasing from our website, you agree to the following terms. Please read them carefully.

1. GENERAL

By using our website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. We reserve the right to refuse service to anyone at any time.

2. PRODUCTS

We make every effort to display our products accurately. However, colours and images may vary slightly due to screen settings. We reserve the right to modify or discontinue products without notice.

3. PRICING

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Prices at the time of placing the order will be honoured.

4. ORDERS & PAYMENT

By placing an order, you agree to provide accurate and complete information. We accept:
- Cash on Delivery (COD)
- UPI, Net Banking, Credit/Debit Cards (via Razorpay or other gateways)

We reserve the right to cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability. In such cases, a full refund will be issued for prepaid orders.

5. SHIPPING

Orders are processed within 1–2 business days and delivered across India within 5–7 business days. For full details, please refer to our Shipping Policy.

6. RETURNS & REFUNDS

No refunds are provided. Replacement is offered only for items damaged during transit, subject to a mandatory unboxing video. Please refer to our Refund & Replacement Policy for full details.

7. INTELLECTUAL PROPERTY

All content on this website — including logos, product images, text, and design — is the property of Chess Queen's Aqua Pets and may not be reproduced without written permission.

8. LIMITATION OF LIABILITY

Chess Queen's Aqua Pets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.

9. GOVERNING LAW

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

10. CHANGES TO TERMS

We may update these Terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

11. CONTACT US

Chess Queen's Aqua Pets
Website: queensaqua.com
Email: chessqueenaquapets@gmail.com
Phone / WhatsApp: +91 96112 27307
Bengaluru, Karnataka, India

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Terms of service

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